With an item loaned to a user's account, email notifications will be sent to the user in several phases. The first phase will indicate the item's upcoming due date, the second indicates the arrival of the due date, the third will indicate accrual of overdue fines, and the fourth will indicate that the loaned item has been deemed lost.
In the event that items are declared "lost", library staff will assess replacement fees attributed to the user. First, staff will verify the item has been returned and will waive overdue fees as necessary. If the item is still missing from the shelves, staff will contact the user. If loaned to a student, a hold will be placed on their Business Office Account. If the user is a faculty or staff member, library staff will contact the user and assess replacement fees with their department if the item remains unreturned. For items that remain unreturned, the options for students are as follows:
- Return the item: replacement fee is waived, but overdue fees remain.
- Pay replacement fee of the item at the Business Office.
- Purchase a replacement for addition to the library collection. Note: consultation with library staff is necessary prior to replacement purchase.
Note: If a user loses a PALShare item (item borrowed from our consortium partner), the library will be charged a flat $75 fee for replacement (regardless of format), which will then be forwarded on to the user to recover costs.
It is highly encouraged that students first consult the library when reconciling items marked as lost. Students are ultimately responsible for their overdue fees.