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Faculty Teaching and Learning Resources

tech help

Qualtrics Support, Training, and FAQs

Qualtrics Support

If you need login assistance, please send an email to or call 317.955.6444. 

If you need help using the Qualtrics Survey System, please visit or call 1.800.340.9194, M-TH 4:30 a.m. – midnight; F 4:30 a.m. – 6 p.m.

Qualtrics Training


Learn Qualtrics in 5 Steps  - Master Qualtrics in Minimum Time. Learn Qualtrics in 5 Steps is an express program that will get you up to speed quickly. These training sessions are one hour or less and cover everything you need to know in order to start building, distributing and analyzing your surveys.

Collaboration -  On this web page you will learn how to collaborate with others and also find answers to common questions about collaboration.

Creating a Survey -  On this web page you will learn how to create a survey from scratch using the Quick Survey Builder.



Frequently Asked Questions (FAQs)


What is Qualtrics?

Qualtrics is a web-based survey tool available to support research, teaching, and administration at Marian University. Qualtrics allows users to create survey instruments, administer surveys, store data, and conduct analysis.

What can Qualtrics do?

The primary features of Qualtrics include a custom survey design wizard; survey distribution options; results export to Excel, PDF, SPSS, Power Point; and anonymous surveys. Qualtrics supports survey-based experiments and features a block and question randomizer tool for experimental trials.

How do I access Qualtrics or get an account?

All Marian University faculty, staff and students automatically have a Qualtrics account. You may access the Qualtrics survey system by clicking on the link below or copy and paste it into your browser:

When users log in for the first time, Qualtrics will prompt them with a dialog box. Users should select “I don't have a Qualtrics account.”

Faculty and Staff will have immediate access to the full functionality of the Qualtrics system. Students must have a faculty or staff sponsor before receiving access to the full functionality of the system. Students should request the employee sponsor contact the Marian University Helpdesk via phone at 317.955.6444 or by email at to open a helpdesk ticket. All pertinent information will be sent to the University Brand Administrator in order to have the student’s account changed from “Default” to “Standard.”

I am a student. What does it mean that I need to have a faculty or staff sponsor?

A sponsor is a Marian University employee who will provide general oversight of students using Qualtrics. For students doing research as part of a course, their faculty member would be the sponsor. For students doing research on behalf of a student organization or other Marian University related project, their sponsor might be their organization's advisor, or a Student Affairs staff member.

When I tried to login to Qualtrics initially, the system asked me if I already had an account. Which option should I choose?

Users who are logging in for the first time should select “I don't have a Qualtrics account.” Users who have or had a Qualtrics account with another institution should also select “I don't have a Qualtrics account.” Qualtrics accounts across institutions will remain separate. 

When I try to log in to Qualtrics, it says my account has been disabled. Why did this happen, and how can I have my account re-enabled?

An expiration date is placed on student user accounts as part of normal procedure when a student's user type is changed from Default to Standard. Once the expiration date passes, the account will become disabled. Accounts can be re-enabled by contacting the Marian University help desk.

What is Marian University compliance for Qualtrics?

Use of Qualtrics is subject to the same Technology Use Policy as other Marian University computing resources as set forth by the Office of Information Technology. Users must comply with all other applicable university policies, state and federal laws, including the federal copyright laws.

Please refer to Marian University’s Qualtrics Guidelines and Procedures  for more information.

If I am a student, and I am conducting research as part of a class as well as on behalf of my student organization, do I need to contact two different sponsors?

The Marian University Brand Administrator is responsible for establishing the date on which your access to the full functionality of the system will expire. It is recommended that you open a ticket with the Marian University help desk with information about any research you are conducting so that your access to the system is not disabled prematurely.

Now that Marian University has a Qualtrics license, will I still be able to use my SurveyMonkey (or other survey software) account?

Qualtrics is the University's official survey tool and is available for use by all Marian University faculty, staff, and students. Student accounts are allowed only when sponsored by faculty or staff. See the Qualtrics Guidelines and Procedures  page for more information.

In order to provide adequate time to migrate your surveys to Qualtrics, the Marian University SurveyMonkey account will be available until March of 2015. 

I have several surveys in a SurveyMonkey account. Is there a way to migrate my surveys from SurveyMonkey to Qualtrics?

Users will need to re-create their SurveyMonkey surveys manually within the Qualtrics system. However, once those surveys are re-built, users can upload an Excel file of survey data into the Qualtrics system so that their data can be associated with the survey.

What if I have additional questions about Qualtrics?

You may find it helpful to review Qualtrics' own set of FAQs.